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RULES


BELOW ARE OUR PRIVATE SERVER POLICIES, RULES AND SANCTIONS.

BY REGISTERING AND PLAYING ON OUR SERVER YOU AGREE TO THE FOLLOWING RULES, POLICIES AND

SANCTIONS IN-GAME, WEBSITE DISCORD AND FORUM.

 

1.  EXPLOIT AND HACKING

 

      ·        YOU ARE NOT ALLOWED TO USE ANY 3RD PARTY SOFTWARE SUCH AS HACKS, ACCELERATORS, PACKET SNIFFERS AND/OR EDITORS, BOTS OR ANY OTHER TOOL OR PROGRAM THAT MAY AFFECT OR SIMPLY INTERACT WITH THE WEBSITE,  CLIENT AND/OR

SERVER.

·        YOU ARE NOT ALLOWED TO EXPLOIT ANY POSSIBLE IN-GAME BUG, NO MATTER THE SITUATION!

·        YOU ARE NOT ALLOWED TO EXPLOIT ANY WEBSITE MODULES – THAT ICLUDE EXCESSIVE VOTING ON VIRTUAL MACHINES AND USING VPN.

·        YOU ARE NOT ALLOWED TO REGISTER FAKE GUILDS TO OCCUPY PARTICIPATING SLOTS AT CASTLE SIEGE.

·        YOU ARE NOT ALLOWED TO GLITCH ANY OF THE GAME MECHANICS.

HIDING A BUG OR GLITCH, EVEN IF NOT USING IT, WILL BE PUNISHED ACCORDING TO THIS RULE, ANY BUG OR GLITCH YOU MAY FIND WHILE PLAYING MUST BE REPORTED IMMEDIATELY TO THE ADMINISTRATION!

 

PUNISHMENT: PERMANENT ACCOUNT AND MACHINE BLOCK! IF NECESSARY ASSOCIATED ACCOUNTS AND IP AS WELL.

 

2.  CODE OF GOOD MANNERS.

 

·        /POST CHAT IS TO BE USED ONLY IN ENGLISH, SINCE IT'S ADDRESSED TO PUBLIC AND BECAUSE IT'S AN INTERNATIONAL SERVER. 

      ITS PURPOSE IS TO HELP TRADE ANNOUNCEMENTS, PARTY MATCHING, GUILD RECRUITMENT AND ASSISTANCE FOR NEW

PLAYERS. EXCESSIVE CHIT-CHAT OR SPAM WILL BE INFRACTED.

·        YOU ARE NOT ALLOWED SWEAR AT AND/OR THREATEN OTHER PLAYERS.

A LARGE "COLLECTION" OF BAD WORDS CAN BE FOUND HERE: HTTP://WWW.NOSWEARING.COM/DICTIONARY/

·        YOU ARE NOT ALLOWED TO DISCRIMINATE, IN ANY FORM! PLACE OF BIRTH, POLITICS, RELIGIOUS, SEXUAL ETC.

·        YOU ARE NOT ALLOWED TO ADVERTISE OTHER SERVERS, CHEATS, PORN OR ANY UNWANTED NAMES OR LINKS.

·        YOU ARE NOT ALLOWED TO DO ABUSIVE PK ( HUNT A PLAYER EVERYWHERE OR KILL A PERSON FOR MORE THAN 3-4-5 TIME ON SPOT WHEN IS FARMING, SAME RULES ITS APPLY )

·        THE RULES APPLY NO MATTER THE CONTEXT FORM (CLEAR, MASKED OR ABBREVIATED) OF THE INSULT, DISCRIMINATION

OR NAME!

·        THE ABOVE RULES ALSO APPLY FOR CHARACTERS OR GUILDS NAMES AS WELL AS GUILD EMBLEMS.

 

- PUNISHMENT: WARNING, CHARACTER BAN AND UP TO PERMANENT ACCOUNT BLOCK, DEPENDING ON THE SEVERITY.

3.  STAFF IMPERSONATION

 

·        DO NOT ACT, THREATEN OR REQUEST ANYTHING IN THE NAME OF A STAFF MEMBER OR THE STAFF ITSELF.

·        DO NOT PRETEND TO BE A FRIEND OR RELATIVE OF ANY MEMBER OF OUR STAFF TEAM.

·        DO NOT CREATE ACCOUNTS THAT COULD BE MISTAKENLY TAKEN AS ADMINISTRATION ACCOUNT

 

PUNISHMENT: PERMANENT ACCOUNT AND MACHINE BLOCK, AND IF NECESSARY ASSOCIATED ACCOUNTS AND IP AS WELL.

4.  FRAUD AND VIRTUAL GOODS

 

·        YOU ARE NOT ALLOWED TO TRADE ACCOUNTS.

·        YOU ARE NOT ALLOWED TO TRADE ITEMS FOR REAL MONEY.

·        YOU ARE NOT ALLOWED TO SELL OR BUY LEVELING OR ITEMS FARMING SERVICES FOR REAL MONEY.

·        YOU ARE NOT ALLOWED TO ASK FOR ANY KIND OF "TAXES", SUCH AS FOR SPOT, PLACE IN A PARTY ETC.

·        YOU ARE NOT ALLOWED TO ABUSE VOTING SYSTEM, ANY GLITCH HAS TO BE REPORTED TO ADMINISTRATION.

 

PUNISHMENT: PERMANENT ACCOUNT BLOCK, AND IF NECESSARY ASSOCIATED ACCOUNTS AND IP  AS WELL.

5.  MISLEADING REPORTS

 

·        ACCUSING A PLAYER OR A GROUP OF PLAYERS OF CHEATING/HACKING/ETC. IN PUBLIC WITH NO SOLID PROOF, WILL NOT BE TOLERATED. NOT ONLY IT MARKS INNOCENT PEOPLE AS BAD GUYS BUT ALSO IT GIVES THE SERVER A BAD IMAGE, WHEN

IT IS NOT NECESSARY.

·        YOU ARE NOT ALLOWED TO FALSELY ACCUSE AND/OR REPORT OTHER PLAYERS OR STAFF MEMBERS BASED ON YOUR

ANGER, ENVY OR ANYTHING ELSE NOT PRESENT IN THE CURRENT RULES.

·        IT IS HIGHLY FORBIDDEN TO EDIT SCREENSHOTS!

 

WE CURRENTLY KNOW NO HACK PROGRAMS TO WORK ON PHOENIX-MU SERVER.

IF SUPPOSEDLY YOU KNOW SOMEONE FOR SURE IS USING SOMETHING OR HIDING SOMETHING, OR YOU MAY HAVE FOUND A WORKING SOFTWARE OR EXPLOIT, YOU CAN SIMPLY REPORT IT TO THE ADMINISTRATION OR ON THE FORUM.

PUNISHMENT: WARNING, CHARACTER BAN AND UP TO PERMANENT ACCOUNT BLOCK, DEPENDING ON THE SEVERITY.

6.  REFUND POLICY

 

·    BY BUYING OUR PRODUCT FROM OUR WEBSITE YOU AGREE THAT, BECAUSE OF THE NATURE OF THE PRODUCTS SOLD, WHICH ARE DIGITAL, THERE ARE NO REFUNDS UNDER ANY CIRCUMSTANCE. BUYER RECIEVE DIGITAL CURRENCY CALLED "WEB CREDITS" AFTER THE DONATION. THAT MAY BE USED FOR BENEFITS ON OUR WEBSITE. THIS CURRENCY MAY RESET IF THE SERVER IS RE-OPEN WITH NEW EDITION. ALL SERVER RESETS ARE ANNOUNCED 1 WEEK PRIOR TO RESET.

·        WE DO NOT ISSUE REFUNDS FOR DIGITAL PRODUCTS OR GRANTED REWARDS ONCE THE ORDER IS SUBMITTED.

·        WE RECOMMEND CONTACTING US FOR ASSISTANCE IF YOU EXPERIENCE ANY ISSUES RECEIVING OR USING OUR SERVICES.

·        YOUR DONATION IS VOLOUNTARY, THAT IS WHY

THERE ARE NO REFUNDS UNDER ANY CIRCUMSTANCE.

·        IF YOU SUBMIT ANY PAYMENT YOU AGREE THAT YOU WILL NOT DISPUTE, ASK FOR A PARTIAL REFUND, OR A FULL REFUND.

·        IF YOU DO NOT AGREE TO THE ABOVE DO NOT SUBMIT ANY PAYMENT.

·        ALL KIND OF DONATIONS ARE VOLUNTARY

7.  ABOUT DONATORS

WE THANK YOU FOR DONATING TO OUR SERVER AND THAT WE ARE ABLE TO ENHANCE OUR SERVER FOR THE BETTER.

HOWEVER, THERE ARE RULES TO BE LISTED:

 

·        ANY DONATION MADE IS NON-REFUNDABLE.

·        IF YOU HAVE DONATED ONCE OR 100 TIMES, IT DOESN'T MATTER, YOU ARE STILL EQUAL WITH ANY OTHER PLAYER(S) WHO

HASN'T DONATED AT ALL.

·        PLAYERS WHO DONATE WILL NOT BE TREATED DIFFERENTLY

·        IF RULES ARE BROKEN DONATORS WILL ALSO BE PUNISHED EQUALLY TO NON-DONATING PLAYERS.

·        IF FOR ANY REASON A DONATOR GETS BANNED, ALL ITEMS IN HIS ACCOUNT(S) WILL BE BLOCKED ALONG WITH THE

ACCOUNT. IT WILL ALSO NOT BE RETURNED TO HIM/HER UNDER ANY CIRCUMSTANCES.

·        DONATIONS AND PURCHASES WILL NOT BE REFUNDED IN CASE OF SERVER SHUTDOWN OR RESTART

8.  SERVER ADMIN STAFF AUTHORITY

 

·        PHOENIX-MU ADMINISTRATION DECISIONS ARE ABSOLUTE.

·        THERE IS NO REASON FOR YOU OR ANYONE TO CHALLENGE AN ADMIN’S DECISION. YOU WILL BE PERMANENTLY BAN IN

OUR SERVER FOR CHALLENGING AN ADMIN.

·        ADMIN PRESENCE IN GAME IS TO CONDUCT INVESTIGATION AND TESTING.

·        CREATED ANOTHER CHARACTER USING THE SAME I.P. ADDRESS AND CONSISTENTLY BOTHERING OR INSULTING AN

·        PHOENIX-MU ADMINISTRATION HAVE THE RIGHT TO, WITHOUT QUESTION, VIOLATE ANY RULES THAT THEY DEEM

NECESSARY FOR THE BENEFIT OF THE COMMUNITY.

·        THE ONLY TIME THAT AN ADMIN WILL ASK YOU FOR YOUR ACCOUNT USERNAME IS WHEN YOU REPORT AN ISSUE WITH YOUR ACCOUNT OR SOMETHING YOU BOUGHT IN OUR SERVER WEB SHOP. ADMIN’S WILL NEVER ASK FOR ANY OF YOUR PASSWORD OR YOUR PERSONAL INFORMATION.

9.  SERVER GAME MASTER STAFF ARE PROHIBITED IN THE FOLLOWING

·        ASKING MEMBERS FOR THEIR PERSONAL INFORMATION SUCH AS: PASSWORDS AND ETC.

·        USING GAME MASTER ACCOUNT IN ANY WAY TO BENEFIT PERSONAL REGULAR OR NORMAL ACCOUNT.

·        PARTICIPATING CASTLE SIEGE EVENT.

·        MOVING CHARACTERS IN-GAME WITHOUT ANY VALID REASONING.

·        DISRESPECTING PLAYERS.

·        GAME MASTERS ARE PROHIBITED TO DISRESPECT ANY PLAYERS IN-GAME OR ON FORUM.

·        IF YOU FIND THAT THEY HAVE DISRESPECTED YOU IN ANY WAY THEN YOU CAN GIVE THE SAME TREATMENTS TOWARDS THAT PLAYER. ENSURE YOU HAVE SCREENSHOTS AND OR PROOFS.

10.   PRIVACY POLICY  ANTIHACK AND GDPR

WHAT INFORMATION DO WE COLLECT?

WE COLLECT INFORMATION FROM YOU WHEN YOU REGISTER ON OUR SITE OR PLACE AN ORDER. WHEN ORDERING OR REGISTERING ON OUR SITE, AS APPROPRIATE, YOU MAY BE ASKED TO ENTER YOUR: NAME OR E-MAIL ADDRESS. YOU MAY,

HOWEVER, VISIT OUR SITE ANONYMOUSLY.

WHAT DO WE USE YOUR INFORMATION FOR?

ANY OF THE INFORMATION WE COLLECT FROM YOU MAY BE USED IN ONE OF THE FOLLOWING WAYS:

TO PERSONALIZE YOUR EXPERIENCE - YOUR INFORMATION HELPS US TO BETTER RESPOND TO YOUR INDIVIDUAL NEEDS. TO IMPROVE OUR WEBSITE - WE CONTINUALLY STRIVE TO IMPROVE OUR WEBSITE OFFERINGS BASED ON THE INFORMATION AND

FEEDBACK WE RECEIVE FROM YOU.

TO IMPROVE CUSTOMER SERVICE - YOUR INFORMATION HELPS US TO MORE EFFECTIVELY RESPOND TO YOUR CUSTOMER

SERVICE REQUESTS AND SUPPORT NEEDS.

TO PROCESS TRANSACTIONS - YOUR INFORMATION, WHETHER PUBLIC OR PRIVATE, WILL NOT BE SOLD, EXCHANGED,

TRANSFERRED, OR GIVEN TO ANY OTHER COMPANY FOR ANY REASON WHATSOEVER, WITHOUT YOUR CONSENT, OTHER THAN FOR THE EXPRESS PURPOSE OF DELIVERING THE PURCHASED PRODUCT OR SERVICE REQUESTED.

HOW ABOUT LOG FILES AND COOKIES?

YOUR PRIVACY IS IMPORTANT TO US. LOG FILES ARE MAINTAINED AND ANALYZED OF ALL REQUESTS FOR FILES ON THIS

WEBSITE'S WEB SERVERS. LOG FILES DO NOT CAPTURE PERSONAL INFORMATION BUT DO CAPTURE THE USER'S IP ADDRESS,

WHICH IS AUTOMATICALLY RECOGNIZED BY OUR WEB SERVERS. THIS WEBSITE DOES NOT STORE ANY INFORMATION THAT WOULD, ON ITS OWN, ALLOW US TO IDENTIFY INDIVIDUAL USERS OF THIS SERVICE WITHOUT THEIR PERMISSION. ANY COOKIES THAT MAY BE USED BY THIS WEBSITE ARE USED EITHER SOLELY ON A PER SESSION BASIS OR TO MAINTAIN USER PREFERENCES.

COOKIES ARE NOT SHARED WITH ANY THIRD PARTIES.

GDPR

ALL INFORMATION IS STORED SAFELY AND WILL NOT BE EXPOSED. BY REGISTERING ON OUR WEBSITE YOU AGREE TO SHARE

YOUR INFORMATION WITH US. YOU CAN CONTACT US ANYTIME TO REMOVE ALL INFORMATION CONNECTED TO YOUR ACCOUNT.

PS SISTEMAS ANTIHACK

OUR ANTIHACK MAY GATHER INFORMATION ABOUT APPLICATIONS RUNNING ON YOUR COMPUTER. WHEN A HACK IS DETECTED OUR PROGRAM WILL SCAN YOUR COMPUTER. WE DO THIS TO ENSURE FAIR GAMEPLAY BETWEEN PLAYERS, AS ANY DETECTED THREAT WILL BE TERMINATED. WE DO NOT SHARE THIS INFORMATION WITH ANYONE

 

* WE RESERVE THE RIGHT TO BLOCK ACCESS OF SOME USERS REGARDLESS OF THE RULES LISTED ABOVE.

** THE ABOVE RULES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.

Best regards,

 

Phoenix-mu Team